Frequently Asked Questions
Everything you need to know about bringing Silent Wood into your home.
What materials are used in Silent Wood furniture?
We exclusively use sustainably sourced hardwoods, including Oak, Walnut, and Ash. Each piece is treated with organic, non-toxic oils to preserve the natural grain and ensure indoor air quality.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 2-4 weeks. This includes a 7-day curing check and specialized white-glove handling to ensure your piece arrives in perfect condition.
Do you offer a warranty on your products?
Yes, all Silent Wood furniture comes with a 5-year structural warranty. This covers any defects in craftsmanship or wood stability, giving you peace of mind for years to come.
What is your return policy?
We offer a 30-day return window for all standard catalog items. If you are not completely satisfied, we will arrange a pickup. Please note that custom-made or bespoke pieces are non-refundable.
How should I care for my wooden furniture?
To maintain the wood's luster, simply dust with a soft, dry cloth. Avoid harsh chemicals and direct sunlight. We recommend reapplying a natural wood wax every 6-12 months.
Do you ship internationally?
Currently, we ship to the continental United States and Canada. For inquiries regarding international shipping to other regions, please contact our concierge team for a custom freight quote.